FAQ
General Information
Can I claim on my health insurance?
Yes you can, if you have remedial massage cover on your health insurance. You can claim through our HICAP's machine in our clinics or you can take an invoice from reception after payment and you can claim online or at a branch. To see what health funds our therapists are claimable with please visit our prices page. Please note that while most of our therapists are fully claimable, we do have non claimable therapists too.
What to bring and what to wear
We suggest you wear comfortable, loose clothing that is easy to change out of and back into. Please bring along any relevant medical documents or referral letters for your therapist. We also encourage you to bring a bottle of water to stay hydrated. Please note also that your treatment time is inclusive of undressing and redressing.
What is your cancellation policy?
We require 24 hours' notice when cancelling or rescheduling appointments. This allows us the opportunity to offer your appointment to another client, and gives our therapist the best chance of filling the appointment spot. Cancellations within this time will incur a 50% cancellation fee for the first late cancellation and a 100% fee for future late cancellations.
Is there parking available?
There are allocated Subi Sports Massage & Physio parking bays behind the clinic off Nicholson drive. If these bays are occupied, further free two hour parking is available along Rokeby and Nicholson roads in Subiaco.
Remedial Massage
What to expect at your first remedial massage treatment
When you arrive at Subiaco Sports Massage & Physio you will be greeted by our friendly reception staff who will ask you to complete a patient form if you haven't done one online. Your therapist will take you to your treatment room to address any queries you may have and determine which massage technique will help you most. Your therapist will then leave the room so you can prepare for your massage. When you are ready you will be treated during the remaining consultation time.
The massage session is all about you and it is important to us that you feel comfortable during this time. So if there is anything you need or any areas you would like treated more than others please don't hesitate to let us know.
What are the benefits of remedial massage?
Remedial massage is a targeted, hands-on treatment designed to relieve pain, reduce muscle tension, and improve the way your body moves. Whether you're recovering from an injury, managing chronic aches and pains, or feeling tight from work, exercise, or everyday life, remedial massage can help restore normal muscle function and improve flexibility. By increasing blood flow and reducing muscle tightness, it can also assist with recovery, decrease stiffness, and promote relaxation. Each treatment is tailored to your individual needs, helping you move more comfortably and get back to doing the things you enjoy.
Do you offer pregnancy massage? Is massage safe in pregnancy?
Yes, we offer pregnancy massage. Massage is a safe and beneficial treatment during pregnancy when performed by a trained therapist. It may help relieve common pregnancy-related discomforts such as muscle tension, back pain, and swelling. We recommend consulting with your healthcare provider if you have any pregnancy-related concerns.
Can I train after a massage?
We recommend against strenuous exercise, such as weight lifting, running or other intensive activities, after a massage. Light exercise such as stretching, walking or moderate swimming is fine. We prefer patients to rest for 24 hours and drink lots of water to allow full soft-tissue recovery. This optimises all the benefits of a remedial massage treatment from Subi Sports Massage & Physio.
What additional services do you offer?
Our therapists may incorporate additional services into your treatment as needed, or if requested. There is no additional cost for these services. Please note that not all of our therapists offer the same techniques, so if you would like a specific service, please check with the team when booking.
- Dry needling
- Cupping
- Lymphatic drainage
- Taping/strapping
- Pregnancy massage
Physiotherapy
What can I expect for my first physiotherapy appointment?
Your first physiotherapy appointment will begin with a detailed assessment of your injury, symptoms, movement, and overall goals. Your physiotherapist will discuss your history, identify the underlying cause of your concerns, and create a personalised treatment plan to help you recover. Your session may include hands-on treatment, targeted exercises, mobility work, and advice to help improve your movement, reduce pain, and support your long-term recovery.
What are the benefits of physiotherapy?
Physiotherapy helps improve movement, reduce pain, and restore function so you can get back to doing the things you enjoy. Whether you’re recovering from an injury, managing ongoing pain, returning to sport, or looking to improve strength and mobility, physiotherapy provides personalised treatment tailored to your individual needs. Through a combination of hands-on therapy, exercise, education, and rehabilitation strategies, physiotherapy can help support recovery, prevent future injuries, and improve your overall physical wellbeing.
What can physiotherapy help with?
Physiotherapy treats conditions that affect movement, function and pain. This includes injuries and illnesses across muscles, bones, joints and the nervous, cardiovascular and respiratory systems.
Common conditions we treat include
Musculoskeletal & sports injuries: Sprains, strains, ligament tears, tendinopathies, rotator cuff injuries & plantar fasciitis
Spinal & postural issues: Lower back pain, neck pain, whiplash, postural strain & RSI ( repetitive strain injury)
Post-surgical rehabilitation: Recovery & mobility restoration following joint replacements, spinal surgery and major trauma
Movement, dizziness & balance: Movement, balance and coordination challenges, including dizziness & vertigo
Chronic pain: Ongoing, long-term pain conditions like fibromyalgia
Do you accept Medicare Care Plans, DVA claims and ICWA claims?
Yes, we accept Medicare Care Plans, DVA Gold Card holders, and ICWA claims. Please call us to book in this type of appointment, and bring any relevant documentation or referral information to your appointment.
Do I need a referral to see a physiotherapist?
No, you do not need a referral to book an appointment with our physiotherapists. You can make an appointment directly. If you have a GP referral, WorkCover claim, or Medicare care plan, please let us know when booking.
Subi Sports Recovery
Our South Perth location
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What is Subi Sports Recovery?
Subi Sports Recovery is our dedicated recovery clinic at 127 Canning Hwy, in South Perth. Alongside our famous remedial massage treatments, our facilities include 2 traditional sauna's, an infrared sauna, two cold plunges, bucket showers and recovery sessions designed to support muscle recovery, relaxation and overall wellbeing.
What are the benefits of contrast therapy?
Physical Benefits:
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Improves circulation & blood flow
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Supports muscle recovery & reduces post-exercise soreness (DOMS)
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Reduces muscle tension, soreness & joint stiffness
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Helps decrease swelling in joints & soft tissues
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Supports cardiovascular function & heart rate
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Aids pain management
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Supports immune function & overall resilience
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Promotes detoxification through circulation & sweating Improve your recovery time
Mental Benefits:
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Promotes relaxation,
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Eases stress & improves mental clarity
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Supports endorphin release for a natural mood boost
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Helps reduce anxiety & mental tension
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Enhances sleep quality
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Improves focus, alertness & mental reset